Updated August 14, 2016
This policy describes how Theme Juice treats your information, not how other organizations treat your information. If you are using Theme Juice in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Theme Juice. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your administrator. Please check with your employer or IT administrator about the policies it has in place regarding your communications and related content on Theme Juice.
Information we collect and receive
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:
Account and profile information. The only information we require to create your Theme Juice account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name, what you do, and your phone number.
Billing information. If you purchase a premium version of Theme Juice, our third party payment processors will collect and store your billing address and credit card information.
Log data. When you use Theme Juice, our servers automatically record information, including information that your browser sends whenever you visit a Project Website. This log data may include your Internet Protocol address, the address of the web page you visited, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does is not routinely deleted.
Device information. In addition to log data, we may also collect information about the device you’re using Theme Juice on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, installed software and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
Geo-location information. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
Theme Juice usage information. This is information about which parts of Theme Juice you interact with within Theme Juice and what integrations with related services you use.
Service integrations. If you integrate with a service on Theme Juice we will connect that service to ours.
We do not receive or store your passwords for any of these services.
If you add an integration, the third party provider of the integration may share certain information about your account with Theme Juice. Theme Juice is not responsible for how teams may use and collect data through integrations.
An integration can be removed at any time. Removing an integration unbinds that integration on a go-forward basis. That does not, however, delete the content that was received from the integration and indexed within Theme Juice. That content must be deleted manually.
Information from partners or other 3rd parties. Theme Juice may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.
Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Theme Juice account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your Theme Juice account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your Theme Juice account but are unique and allow us to do site analytics and customization, among other similar things. If you access Theme Juice through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Theme Juice.
Theme Juice sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its respective website. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
How we use your information
We use your information for the following:
Providing the Theme Juice service. We use information you provide to authenticate you.
Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or identified and can be tied to a Theme Juice user.
Investigating and preventing bad stuff from happening. We work hard to keep Theme Juice secure and to prevent abuse and fraud.
Communicating with you
Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
In-product communications. We may use the information you provide to contact you through Theme Juice using in-product messaging tools.
Email messages. We may send you service and administrative emails, such as when we notice that your software is out of date. We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Theme Juice users about new product features or other news about Theme Juice. You can opt-out of these at any time.
The browser you use may provide you with the ability to control cookies or other types of local data storage.
Theme Juice does not control these choices, or default settings, which are offered by makers of your browser or mobile device.
Sharing and Disclosure
There are times when communications and related content and other user information may be shared by Theme Juice. This section discusses only how Theme Juice may share user information. Organizations that use Theme Juice may have their own policies for sharing and disclosure of information they can access through Theme Juice. Theme Juice may share information:
With consent, to comply with legal process, or to protect Theme Juice and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Theme Juice; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so. For more information on Theme Juice’s policies for responding to requests for user data, please see our User Data Request Policy.
Integrations. If you add an integration, Theme Juice may share information about you or your team with the provider of the integration. Theme Juice is not responsible for how the provider of the integration may collect and use your data.
For Business and Research Purposes.
We may also share aggregated and/or identified information with our partners or others for business or research purposes. This policy is not intended to prohibit the disclosure and use of aggregated or identified data.
Theme Juice takes reasonable steps to protect information you provide to us as part of your use of the Theme Juice service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.
Theme Juice is not directed to children under 18. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Theme Juice after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
Contacting Theme Juice
2220 San Jacinto Blvd. Ste 345